Refund Policy

We accept returns and offer refunds on eligible items, subject to the conditions below.

Eligibility

• The perfume must be unused, unopened, and sealed in its original packaging.
• The product must be in the same condition as received.
• Return requests must be submitted within 30 days of delivery.

For hygiene and product integrity reasons, all perfumes must remain factory sealed to qualify for a return or refund — if the seal or packaging has been opened, broken, or tampered with, the item isn't eligible for return, even if it appears unused.

How to request a return

Email info@scents101.co.za within 30 days of delivery with your order number and the reason for the return. Returns sent without prior approval won't be accepted. Once approved, we'll arrange a courier collection and provide a return waybill to print and hand to the courier — return shipping is free and no restocking fee applies.

Refund process

Refunds are processed once the returned item has been received and inspected, and are issued to your original payment method within 5 business days of approval. Processing times after that may vary depending on your payment provider.

Damaged or incorrect items

If you receive a damaged or incorrect item, contact us within 36 hours of delivery with details and photos if possible — if approved, we'll arrange a replacement or full refund at no cost to you.

Non-returnable items

• Opened or used perfumes
• Items not in original sealed packaging
• Gift cards
• Sale or promotional items